Security and data handling

Your data stays yours, and stays protected.

Packaging specifications, sales data and supplier records are commercially sensitive. Here is how CertaRelay handles them.

Exchange

Secure document repository

Files are shared through a secure, access-controlled repository set up after kickoff, not through website forms or open email attachments.

Access

Multi-factor authentication

Systems that hold client information require multi-factor authentication, with access limited to people working on your account.

Ownership

Client-owned records

Packaging records, evidence indexes and logs are delivered to you in standard formats. No platform lock-in.

Approvals

Written approval before submission

Nothing is submitted to a program or PRO without your written approval. You control your accounts.

Funds

No handling of program fees

Government fees and PRO dues are paid by your company directly. CertaRelay never holds those funds.

Offboarding

Return or deletion

At the end of an engagement, your information is returned or deleted according to the agreement.

Confidentiality and data terms are set out in each services agreement, including confidentiality, data security, subcontractor and AI-tool provisions, and data return.

Next step

Find out what your packaging data is missing.

The EPR Readiness & Data Assessment, from $1,000, reviews your states, reporting status and data gaps, and ends with a fixed proposal. The full fee is credited if you proceed within 60 days.