Managed retail deduction recovery for CPG brands.
CertaRelay investigates questionable retailer and distributor deductions, builds the supporting case, and manages recovery so your finance team can stay focused on the business.
See the potential return.
Start with your annual deduction volume. This is an illustrative estimate, not a guarantee.
Retailers can deduct money faster than finance teams can investigate it.
Shortages, pricing differences, promotions, freight, compliance fees, duplicate charges and post-audit claims can all reduce the amount you collect. Without a dedicated process, questionable deductions often go unreviewed until the dispute window has closed.
Recovery without another software implementation.
CertaRelay is a managed service. You do not need to buy another platform, train another team, or create a new daily reconciliation queue.
Analyze
Review deduction and remittance data across the retailers and distributors you sell through.
Validate
Compare deductions to invoices, POs, shipment records, promotions, contracts and available backup.
Prioritize
Focus effort on opportunities with the strongest evidence and the most meaningful recovery value.
Build
Assemble the claim documentation and narrative required for the applicable process.
Submit
Claims are handled through the applicable retailer or distributor process under agreed recovery criteria.
Follow through
Track responses, requests, denials and escalations through resolution. You hear about the exceptions that genuinely require your input.
Your team stays informed without becoming the claims department.
We recommend agreeing in advance on the types and thresholds of claims CertaRelay can handle. That lets us move quickly on routine, well-supported opportunities while escalating ambiguous or unusual cases.
Low-friction
No approval request for every small deduction. Routine claims follow the agreed rules of engagement.
Controlled
You retain visibility and can set dollar, retailer, claim-type or evidence thresholds for escalation.
Auditable
Every claim has a documented basis: what was deducted, why it appears questionable, what evidence supports it and what happened next.
Retail deduction codes, organized by retailer.
Our public reference library is structured around the searches finance, AR and trade teams actually make: code, cause, evidence, dispute process and current source.
Walmart
Walmart deduction codes and dispute resources for CPG suppliers.
View codes →Deduction codesTarget
Target deduction codes, chargebacks, evidence requirements and dispute resources.
View codes →Deduction codesAmazon Vendor Central
Amazon Vendor Central deduction and chargeback codes.
View codes →Deduction codesKroger
Kroger deduction codes, MCB related deductions and dispute resources.
View codes →Deduction codesUNFI
UNFI deduction codes, manufacturer chargebacks and distributor deductions.
View codes →Deduction codesCVS Health
CVS Health logistics deduction codes and supplier routing resources.
View codes →Deduction codesCostco
Costco shortage, packaging, routing, pricing and post-audit codes.
View codes →Deduction codesWalgreens
Walgreens shortage, ASN, routing, on-time, pricing and post-audit codes.
View codes →Deduction codesKeHE
KeHE distributor shortages, allowances, freight and compliance.
View codes →Pay when we recover money.
- No upfront recovery fee
- Historical deduction review
- Evidence assembly
- Dispute management
- Follow-through through resolution
- Only exceptions need customer input
Historical Recovery Audit
Start with a historical deduction or remittance export. We identify potential recovery opportunities before you commit to a broader program.